PRE-ORDER AND HOW IT WORKS
We are committed to being as transparent as possible.
Our pre-order model has been designed to eliminate waste and over-production that is rife in the textile and fashion industry.
By operating this way, we are able to produce clothing to a higher standard of quality whilst being able to reduce our wastage.
Every part of the journey - design, pattern cutting, fabric sourcing, and production - is done in the U.K. which allows us to monitor every process closely and ensure everything is done responsibly.
You will never have to wait longer than 3 weeks for a pre-order item, and we will keep you updated on your order status via email.
Unless marked as immediately available, everything will be sent out on a pre-order basis. This means your order is being made specially for you, with lots of love and attention to detail guaranteed.
If you are ordering a pre-order item alongside other items that are marked as immediately available, please note that they will be despatched together - so please order separately if you need... remember, delivery is free in the U.K.! :)
We use Royal Mail for deliveries. All shipments require a signature upon delivery. There is the option to nominate a safe space or neighbour for delivery.
U.K. Standard shipping is free of charge. Items will arrive in 2-5 days, once they have left our studio. You will be informed via email with your delivery date.
International delivery is £10.00 and processed as standard only. Items will arrive in 3-8 days, once they have left our studio. You will be informed via email with your delivery date.
Our delivery excludes any outside customs or taxes, which we are not liable for.
Please contact firstname.lastname@example.org with any questions.
Please send an email to email@example.com requesting a return, and a member of our team will contact you.
To be eligible for a return, please ensure the following:
- the item is in it's original packaging, with swing tag attached
- the item is in perfect condition - it has not been worn, washed or damaged
- you have enclosed proof of purchase
- you are returning the item within 28 days of purchase
Your refund will be processed within 21 days of us receiving your returned item(s).
For all enquiries, please contact firstname.lastname@example.org
Love Team Mastered x